Cancellation policy

At urbanattirez, operated by Woniry Automations Private Limited, we strive to provide a convenient and enjoyable shopping experience. We recognize that there may be situations where you need to cancel an order, and we want to ensure the process is clear and straightforward. This policy outlines the necessary steps, eligibility conditions, and refund procedures associated with order cancellations. Our goal is to provide transparency and assist you in managing your purchases effectively. 

Understanding This Policy 

For clarity throughout this document, "Woniry Automations Private Limited" will be referred to as "we," "our," or "us," while "you" and "your" will signify our customers. By placing an order on our platform, you acknowledge and agree to the cancellation terms outlined below. We recommend reviewing this policy before requesting a cancellation to understand your options and eligibility. 

When Can an Order Be Canceled? 

Order cancellations are only possible if your purchase has not yet been processed or shipped. If the order is still in the initial stages, you may be able to cancel it without any issues. However, please note that customized or personalized items may not be eligible for cancellation once production has begun, as these items are specifically made according to your preferences. 

To check whether your order can be canceled, you can log in to your account and review the order status or contact our support team for assistance. Once an order has been dispatched for delivery, cancellation will no longer be an option, and you may need to explore alternative solutions, such as a return or exchange (if applicable). 

Timeframe for Cancellation Requests 

To successfully cancel an order, you must submit a request before it enters the shipping phase. Once the dispatch process begins, cancellation will no longer be possible. Additionally, during peak shopping seasons, including promotional sales or festive periods, the cancellation window may be shorter due to high order volumes. Any specific limitations will be clearly communicated at checkout. We advise you to check the estimated processing time before placing an order to ensure timely cancellations if needed. 

How to Cancel Your Order 

If you decide to cancel an order, follow these simple steps: 

• Authenticate your access by logging into your account. 
• Head over to the ‘Orders’ tab in your user dashboard. 
• Locate the order you wish to cancel and select the ‘Cancel’ option. 
• Follow the provided instructions to complete the cancellation request. 

If you encounter any difficulties while canceling your order or do not see the option to cancel, please contact our customer support team for assistance. We will do our best to address your request promptly. 

Refund Process for Canceled Orders 

If eligible for a refund, the amount will be reimbursed through your original transaction method. The processing time for refunds is typically between 5–7 business days. In the unlikely event of a delay beyond the standard processing timeframe, we encourage you to reach out to our support team for further clarification and assistance. 

Orders That Cannot Be Canceled 

Certain orders may not qualify for cancellation under specific conditions. These include: 

• Personalized or custom-made products: Once production has started, these items cannot be canceled due to their unique nature. 
  
   
• Shipped orders: If your order has already been dispatched, cancellation is no longer an option. Instead, you may refer to our return policy for available alternatives. 
  
   
• Limited-time promotional items: Some discounted or promotional products may have specific cancellation restrictions. Any such exceptions will be clearly mentioned at the time of purchase. 

Policy Modifications 

We reserve the right to update or modify our cancellation policy as needed. Additionally, urbanattirez may cancel orders under certain circumstances, such as fraudulent activity, incorrect pricing, or failure to meet our order processing guidelines. In the event of a dispute, the most recent version of this policy published on our website will take precedence. 

Need Assistance? 

If you require help with an order cancellation or have any questions regarding this policy, please reach out to our support team at woniryautomationspvtltd@gmail.com. We appreciate your trust in urbanattirez and are always here to assist you!