Return & Refund Policy

At urbanattirez, operated by Woniry Automations Private Limited, we strive to provide you with a seamless and satisfying shopping experience. However, we understand that sometimes a purchase may not meet your expectations. To ensure your peace of mind, we have designed a return and refund policy that is straightforward and customer-friendly. If you are not fully satisfied with your order, you can initiate a return following the guidelines outlined in this policy. Our goal is to make the process as smooth as possible, ensuring that you can shop with complete confidence. 

Scope of This Policy 

Throughout this document, "Woniry Automations Private Limited" will be referred to as "we," "us," and "our," while "you" and "your" signify valued customers who engage with our platform and services. By placing an order through urbanattirez, you acknowledge and agree to abide by the terms and conditions of our return and refund policy. We encourage you to carefully review this policy to understand your rights and responsibilities regarding product returns. 

Eligibility Criteria for Returns 

To qualify for a return, the purchased item must meet specific conditions to ensure it remains in a resalable state. Before initiating a return, please confirm that: 

• The product has not been worn, used, or modified in any manner. 
• All original packaging, labels, and tags are intact and included in the return. 
• The return request is submitted within the permitted timeframe from the delivery date. 
• The item has not been washed, altered, or damaged post-delivery. 

If any of these conditions are not met, we reserve the right to decline the return request. Items that show signs of wear, improper handling, or tampering will not be eligible for a return or refund. 

Process for Requesting a Return 

If you wish to return an item, please follow the steps below to ensure a hassle-free experience: 

• Submit a Return Request   

Contact us via email at woniryautomationspvtltd@gmail.com with your order details, including the order number and reason for the return. 

• Provide Necessary Evidence   

If you are returning an item due to damage or an incorrect product being delivered, please include clear images or videos as proof of the issue. This helps us assess the request accurately. 

• Follow Return Instructions   

Once your request has been reviewed and approved, we will provide you with the necessary guidelines for shipping the product back to us. 

We recommend securely packaging the item to prevent damage during transit. Failure to follow the provided instructions may result in delays in processing the return. 

Refund Procedure and Processing Time 

Upon receiving the returned item, our team will conduct an inspection to verify its condition. If the return meets all eligibility criteria, we will proceed with the refund process. You will be notified of the status of your refund via email. 

Once approved, the refund will be issued to your original payment method within 5 to 7 business days. Please note that depending on your bank or payment provider, there may be slight variations in the time taken for the refunded amount to reflect in your account. A confirmation email will be sent to you once the refund is successfully processed. 

Cases Where Partial Refunds Apply 

In certain situations, if an item does not fully comply with our return conditions, we may offer a partial refund instead of a full reimbursement. The amount refunded will be determined based on the extent of the issue and our assessment of the product’s condition. Customers will be informed if a partial refund is applicable before finalizing the process. 

Items That Cannot Be Returned 

While we strive to accommodate return requests, some products are ineligible for returns due to their nature. The following items cannot be returned under our policy: 

• Customized or personalized products unless they arrive defective or damaged. 
• Items missing original packaging or tags, making them unsellable. 
• Products labeled as "final sale" or "non-returnable" at the time of purchase. 

We encourage customers to carefully review product descriptions before making a purchase to ensure they are fully informed about the return eligibility of specific items. 

Need Assistance? 

If you require further clarification regarding our return and refund process, or if you have any concerns about a return request, our customer support team is here to help. Feel free to reach out to us via email at woniryautomationspvtltd@gmail.com and we will be happy to assist you. 

At urbanattirez, we appreciate your trust and value your business. Your satisfaction is our priority, and we are committed to providing a positive shopping experience. Thank you for choosing us!