FAQs
What is the delivery time for my order?
Delivery usually takes 3 to 8 business days, depending on your location and logistics. However, delays due to factors like weather or high-volume periods may occur.
Can I change my shipping address after placing an order?
Once an order is processed, the shipping address cannot be changed. Please ensure that the address is correct at the time of checkout.
Do you ship internationally?
At this time, we only provide shipping within India. We’ll notify customers if international shipping becomes available in the future.
What should I do if my package arrives damaged?
If your order arrives damaged, contact our support team within 48 hours with photos of the damage. We will assist with a replacement or refund based on the situation.
How can I return an item?
To return an item, contact our support team with your order details and reason for the return. We’ll guide you through the process and provide return instructions.
What is the refund processing time?
Refunds are processed within 5 to 7 business days. The time it takes to reflect in your account depends on your payment provider.
Are there any items I cannot return?
Products without original packaging and "final sale" items are not eligible for return.
Do I need to pay for return shipping?
No, you don’t need to pay for return shipping. We offer returns and do not charge any additional fees for the return process.
Can I cancel my order after placing it?
Orders can be canceled if they haven’t been processed or shipped. Once dispatched, cancellations are no longer possible, and you can follow the return process.
How do I cancel an order?
To cancel an order, log in to your account, go to ‘Orders,’ select the order, and click ‘Cancel.’ If you face issues, our support team is here to help.
Can I cancel a personalized product?
Currently, we do not offer personalized products, so there's no need for cancellation. However, we may consider adding personalized options in the future.
How long does it take for a refund after cancellation?
Refunds for canceled orders are processed within 5 to 7 business days and are issued to the original payment method.
