Shipping & Delivery Policy

At urbanattirez, operated by Woniry Automations Private Limited, we are committed to ensuring that your shopping experience is as seamless and hassle-free as possible. A crucial part of this experience is our shipping process, which is designed to be transparent, efficient, and reliable. This policy outlines how we handle order shipments, estimated delivery timeframes, and other essential fulfillment details. 

Throughout this document, the terms "we," "us," and "our" refer to Woniry Automations Private Limited, while "you," "your," and "user" indicate our valued customers. By placing an order on our website, you agree to comply with the shipping terms and conditions outlined below. We encourage you to review this policy to stay informed about our shipping practices. 

Shipping Coverage 

Currently, we provide shipping services exclusively within India. At this time, we are unable to accommodate international orders. While we continuously strive to expand our services, we regret any inconvenience this may cause to customers outside our shipping zones. If we introduce international shipping in the future, updates will be provided on our website. 

Order Processing & Shipment 

Once an order is placed, our team promptly begins processing it to ensure timely dispatch. Typically, orders are processed within 1 to 2 business days, excluding weekends and public holidays. During this stage, we verify order details, conduct quality checks, and prepare your items for shipping. Once your order has been dispatched, you will receive a confirmation email containing your shipment details. 

Please note that during peak shopping seasons, such as festive periods or promotional sales, order processing times may be slightly extended due to high demand. Rest assured, we work diligently to minimize delays and ensure that your order reaches you as soon as possible. 

Estimated Delivery Timeframe 

Delivery timelines vary based on your location and the logistics partner handling your shipment. Under standard conditions, orders are expected to reach their destination within 3 to 8 business days from the date of dispatch. However, certain factors beyond our control may cause occasional delays. These may include adverse weather conditions, logistical disruptions, unforeseen operational issues, or high-volume shipping periods. 

While we strive to provide accurate delivery estimates, external circumstances can sometimes affect shipping timelines. If there is an unexpected delay with your order, we appreciate your patience and recommend reaching out to our support team for further assistance. 

Failed Delivery Attempts 

Our logistics partners make multiple delivery attempts to ensure that your package reaches you successfully. In cases where delivery fails due to an inaccurate address, the recipient not being available, or rejection of the package, the courier will make up to three attempts before sending it back to us. 

In cases where the package is returned due to failed delivery attempts, customers may request a re-dispatch. To avoid delivery issues, please ensure that your shipping details are accurate and that someone is available to receive the order at the specified address. 

Addressing Damaged or Missing Shipments 

We take great care in packaging and handling your orders to ensure they arrive in perfect condition. Under unusual circumstances, products might arrive with transit-related damage. 

If your order arrives with visible damage, please reach out to our support team within 48 hours of receiving the package. To expedite the resolution process, kindly provide clear images of the damaged items, along with your order details. Depending on the circumstances, we will arrange for a replacement or issue a refund. 

In the event of a missing shipment, we will work closely with our logistics partners to investigate the issue. If your package is lost in transit, we will either dispatch a replacement or process a refund, based on the available resolution. Our priority is to ensure that you receive your order as expected, and we are here to assist you if any issues arise. 

Special Shipping Considerations 

Certain products may require unique shipping arrangements due to their nature. Items that are oversized, fragile, or subject to special handling requirements may have different delivery timelines or shipping. If a product has specific shipping conditions, this information will be clearly mentioned on the respective product page. 

Need Help? 

For any questions or concerns related to shipping, please feel free to contact our support team at woniryautomationspvtltd@gmail.com. We are always here to assist you and ensure that your shopping experience with urbanattirez remains smooth and enjoyable. 

Thank you for choosing urbanattirez! Your trust is our greatest reward, and we’re always ready to assist you.